dk44 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how dk44 ("dk44", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the dk44 online gaming platform at https://dk44.bio and any associated subdomains, mobile interfaces, or applications (collectively, "the Platform").

dk44 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the dk44 Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and dk44.

Personal Data We Collect

dk44 collects only the personal data that is necessary for the lawful purposes described in this Policy. The categories of personal data we may collect include:

We do not collect sensitive personal data such as biometric data, health information, religious beliefs, or political opinions, unless explicitly required by applicable law and only with your express consent.

How We Collect Your Data

dk44 collects personal data through the following channels:

• Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or participate in a promotion, you provide personal data directly to dk44.
• Automated collection: When you access the Platform, our servers and analytics tools automatically collect technical data including your IP address, device identifiers, browser fingerprint, session duration, and navigation behaviour within the Platform.
• Payment processors: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment service provider shares transaction confirmation data (reference numbers, amounts, timestamps) with dk44 to credit your account or confirm a withdrawal.
• Third-party identity verification: Where dk44 uses a third-party KYC or identity verification service provider, that provider may return a verification result (pass/fail/refer) and associated data fields to dk44 based on the documents you submitted.
• Cookies and similar technologies: As described in Section 7, dk44 uses session cookies and certain functional cookies that collect limited technical data to maintain your logged-in state and improve Platform performance.

Legal Basis for Processing

dk44 processes your personal data under one or more of the following lawful bases:

• Contractual necessity: Processing is required to open and manage your account, process deposits and withdrawals, settle bets, and deliver the gaming services you have requested. Without this processing, the contractual relationship between you and dk44 cannot function.
• Legal obligation: dk44 is required to process certain personal data to comply with applicable anti-money laundering requirements, age verification obligations, fraud prevention duties, and financial record-keeping requirements. This processing is mandatory and cannot be opted out of.
• Legitimate interests: dk44 processes certain technical and gameplay data on the basis of its legitimate interests in maintaining platform security, preventing fraud and abuse, improving service quality, and ensuring responsible gaming safeguards are effective. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms.
• Consent: Where dk44 sends you marketing communications or processes data for optional personalisation features, we do so on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time by contacting our support team or using the opt-out mechanism in any marketing communication.

How We Use Your Personal Data

dk44 uses your personal data for the following specific purposes:

• Creating, maintaining, and managing your dk44 player account
• Verifying your identity and age (21+ requirement) in accordance with KYC obligations
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard
• Settling sports bets (including BPL cricket, IPL, T20 World Cup, and football markets) and casino game outcomes
• Awarding, tracking, and enforcing the conditions of bonuses and promotional offers
• Providing customer support via live chat, email, and WhatsApp
• Detecting and preventing fraud, money laundering, multi-accounting, and other forms of platform abuse
• Monitoring gameplay for responsible gaming indicators and applying self-exclusion, deposit limits, or cooling-off periods where triggered
• Sending transactional communications (deposit confirmations, withdrawal updates, security alerts, account status notifications)
• Sending marketing communications where you have provided consent, including promotional offers relevant to Bangladeshi players
• Improving Platform performance, user experience, and game catalogue through aggregated, anonymised analytics
• Complying with all applicable legal, regulatory, and reporting obligations

Data Sharing & Third-Party Disclosure

dk44 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to the extent necessary to process your financial transactions.
• Identity verification providers: Third-party KYC and document verification services that assist dk44 in meeting its age verification and anti-money laundering obligations.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studios may receive limited session and account data necessary to initialise and authenticate game sessions on their platforms.
• Fraud prevention and security services: Specialist third-party providers who assist dk44 in identifying and preventing fraudulent activity, multi-accounting, and platform abuse.
• IT infrastructure and hosting providers: Secure server and cloud infrastructure providers who store and process data on dk44's behalf under strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or mandatory regulatory requirement, dk44 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities.

All third-party data processors engaged by dk44 are subject to contractual data protection obligations that require them to process personal data only in accordance with dk44's documented instructions and to implement appropriate technical and organisational security measures.

Cookies & Tracking Technologies

dk44 uses cookies and similar browser-based technologies on the Platform. A cookie is a small text file placed on your device by a web server to enable certain Platform functions and to collect limited technical data.

dk44 uses the following categories of cookies:

• Strictly necessary cookies: These are essential to the operation of the Platform and cannot be disabled. They maintain your authenticated session, prevent cross-site request forgery, and ensure that your account security settings are applied correctly.
• Performance cookies: These collect anonymised data about how players navigate the Platform (pages visited, time on page, error events) to help dk44 identify and resolve performance issues and improve the user experience.
• Functional cookies: These remember your in-Platform preferences, such as your preferred display language (English), game category filters, and responsible gaming reminder settings.

dk44 does not use advertising cookies, cross-site tracking pixels, or third-party remarketing tags. You may manage or disable non-essential cookies via your browser settings. Note that disabling strictly necessary cookies will impair the Platform's ability to maintain your authenticated session and may prevent certain security features from functioning correctly.

Data Retention

dk44 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your account relationship with dk44, plus a minimum of five (5) years following account closure to satisfy anti-money laundering and financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission, or longer where required by applicable law or where a dispute or investigation is ongoing.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping obligations.
• Customer support communications: Retained for three (3) years from the date of the interaction, unless associated with an open dispute or investigation.
• Technical and gameplay logs: Retained for a period of up to two (2) years for security monitoring, fraud detection, and dispute resolution purposes.
• Marketing consent records: Retained from the date of consent until withdrawal, plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is not feasible, data is destroyed using industry-standard secure deletion methods.

Your Data Rights

As a dk44 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all valid requests within a reasonable time frame, and in any event within 30 days of receipt:

• Right of access: You may request a copy of the personal data dk44 holds about you, together with information about how it is being used.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. For certain data fields (name, date of birth), correction requests require supporting documentation to prevent fraudulent amendments.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may prevent immediate deletion.
• Right to restrict processing: You may request that dk44 suspend the active processing of your personal data in certain circumstances, for example while the accuracy of that data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a structured, machine-readable copy of the personal data you provided to dk44.
• Right to object: You may object to processing carried out on the basis of legitimate interests. dk44 will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Security Measures

dk44 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and the dk44 Platform
• Secure password hashing using industry-standard cryptographic algorithms — dk44 does not store plaintext passwords
• Multi-factor authentication options available for player account access
• Access controls restricting internal access to personal data on a strict need-to-know basis, with all access events logged and auditable
• Regular security assessments including vulnerability scanning and penetration testing of the Platform infrastructure
• Incident response procedures enabling rapid detection of, and response to, any suspected data security breach
• Secure deletion protocols applied when personal data reaches the end of its retention period

While dk44 takes all reasonable steps to protect your personal data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your device is protected by appropriate security software. If you suspect any unauthorised access to your dk44 account, please contact our support team immediately via live chat.

Third-Party Links

The dk44 Platform does not contain links to external third-party websites. Any game content delivered via embedded game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) is rendered within the dk44 Platform interface. Where a game provider's session is technically hosted on the provider's own infrastructure, that provider's own privacy policy governs the data they process independently of dk44.

dk44 is not responsible for the privacy practices of third-party game providers, payment processors, or any other third parties whose services are integrated into the Platform. We encourage you to review the relevant privacy documentation of any service you interact with outside the core dk44 Platform environment.

Children & Minors

The dk44 Platform is strictly intended for adults aged 21 and above. dk44 does not knowingly collect, process, or retain personal data belonging to any individual under the age of 21. Registration on the Platform requires confirmation of age and is subject to KYC verification, which includes date of birth validation.

If dk44 discovers or has reasonable grounds to believe that an account has been registered by, or personal data has been submitted by, an individual under the age of 21, the account will be immediately suspended, all personal data associated with that account will be securely deleted as soon as practicable, and any deposited funds will be returned to the originating payment method after the application of any applicable deductions.

If you are a parent or guardian and believe that a minor in your care may have registered a dk44 account, please contact our support team immediately at [email protected] or via live chat.

Updates to This Policy

dk44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When material changes are made to this Policy, dk44 will notify registered players by email or via an in-Platform notification at least 7 days before the changes take effect, where practicable.

The version of this Policy published on the Platform at the date of your most recent account interaction shall be the version applicable to the processing of your personal data at that time. The effective date displayed at the top of this Policy indicates when the current version was last updated.

Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgment of the changes and your agreement to the updated terms. If you do not agree with any material change to this Policy, you should cease using the Platform and may request account closure via the support team.

Contact & Data Inquiries

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact the dk44 support team through the following channels:

• Live Chat: Available 24/7 from your account dashboard (fastest response time)
• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)

Our support team operates 24 hours a day, 7 days a week, at Bangladesh Standard Time (BST, UTC+6), including on public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). We will endeavour to respond to all privacy-related inquiries within 5 business days.